Support
Most questions are answered below. If yours is not, email us and a human will reply — usually within one business day.
Email support@findgemcards.comMy stone was identified incorrectly
Retake the photo in indirect daylight, on a plain background, with one stone filling the frame. Add a note describing size, weight and where you found it — that context measurably improves the result.
The scan says it is not a rock
The photo may be too blurry, too dark, or contain several objects. Crop to the single specimen and try again.
I cannot sign in
Use the same method you signed up with (Google, Apple or email). For email sign-in, check your spam folder for the confirmation link.
My saved stones are missing
Saved stones are tied to the account they were created on. Make sure you are signed in with the same provider and email address.
How do I delete my account data?
Open the Delete my data page and remove everything in one tap, or email support and we will action it within 30 days.
Privacy questions? See the Privacy Policy or delete your data.